Refund and Returns Policy

Our Returns and Exchange Policy is set out to provide our customers a simple and clear procedure and is as follows:

Damaged item(s) – notify us in 48 hours

We must be notified of any damages, defects or shortages within 48 hours of receiving your goods via email (to provide both parties of written notification).

Return within 30 days

Damaged items must be returned within 30 days of delivery.

Any unwanted items or items ordered incorrectly must be returned within 30 days of delivery.

All returns must be sent back with a copy of the original invoice.

Unwanted goods, exchanges and refunds must be returned in its original condition. Any items found used, or damaged cannot be refunded.

Refunds will be processed within 7 days of receiving and inspecting goods.

All return postage costs must be paid by the customer. We suggest sending items via courier, or recorded delivery, to ensure it is signed for on return.

Contact us at for questions related to refunds and returns.

Replacements

In the event of your delivery arriving damaged or if you notice a manufacturing fault of any kind within 48 hours of delivery, you’re within your rights to a replacement.

To request a replacement, please contact our customer services department with the issue you’re facing and photographic proof if possible and we’ll happy to assist you. This will normally consist of sending the item back to one of our warehouses where our engineers will work to review or test the product and send out a replacement accordingly.

Customers must reach out to our customer services department to inform them that they’d like to return an unwanted item and our team. 

Customers must pay for any costs related to returning the item as we do not offer a collection service for any unwanted items.